YOU CAN TRUST US
NO MATTER WHAT HAPPENS
WE’VE GOT YOU COVERED
Safety is number one. We are focused on our safety program, built on 30 years of experience. In the heli-ski program, there are a lot of variables. Balancing these with each days’ unique challenges is our expertise, while delivering our guests great snow conditions in some of the steepest and deepest mountains on the planet. Our guide team carries the weight of hazard identification and safety decision making. While every participant must maintain awareness in the mountains, it is the guides care and attention to detail that allows guests to be comfortable in this environment.
We are a team, and more closely, a family. When the COVID-19 outbreak occurred, the number one question came back to safety. This time it was not the weather or snow conditions, but a sickness that threatened the personal health and safety of our entire family of heli-skiers. Closing operations was an obvious decision that had to be made swiftly. Maintaining a safe environment for all the employees who traveled to this remote location was also paramount.
Helicopters and employees have a cost, but human life is priceless. We prioritized people over money. All our employees who did not want to travel back home were welcome to stay working with us, even though we had no guests. After all, Alaska is one of the places the least affected by the virus, and our remote Tsaina Lodge is a sanctuary. We are one of the safest places to hunker down, and everybody here is cared for.
The Coronavirus has challenged us all, but we are here for you, and we will be here for you long into the future. No matter what, we will always handle challenges considering our members, guests and staff with compassion and understanding. You are our family. All 2020 season bookings which were cancelled have been refunded or rolled to 2021. All staff and employees of the Tsaina Lodge and Valdez Heli Ski Guides were paid in full for their season. Most of our staff chose the Tsaina Lodge as their sanctuary through May 1, when Alaska opened and they could depart safely. Valdez Heli Ski Guides’ refund and cancellation policies are the best in the industry. Safety is number one, and your investment is safe with us. Welcome to the family.